Measurement of patient satisfaction stands poised to play an increasingly important role in the growing push toward accountability among health care providers. Overshadowed by measures of clinical processes and outcomes in the quality of care equation, patient satisfaction measurement has traditionally been relegated to service improvement efforts by hospitals and larger physician practices, and to fulfilling accreditation requirements of health plans, while some plans tie satisfaction scores to financial incentives as a portion of their calculation of payment bonus to primary care physicians with capitation contracts.

The Clinical & HMO Patient Satisfaction solution package will help you manage and strategize on improved outcomes. Additionally, we report on data that will meet goverment legislative controls by delivering measured and accountable patient-centric care metrics.

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